Frecuently Asked Questions (FAQ)

1. Immigration and Visa

Do you need a visa to travel to Cuba?

Yes, Cuba usually requires some kind of visa for foreigners to enter the country.

What type of visa is required to vacation in Cuba and how can it be obtained?

Travelers must apply for a tourist visa at the consulate of their country or at the airport before boarding the plane. The cost of the visa varies depending on the country between USD $50 and $100.

What time does the visa cover?

The visa authorizes the stay in Cuba for 30 days and can be extended by requesting an extension of the stay with the immigration authorities of this country.

2. Customs

How much cash can I enter the country?

Cuba does not establish limits to the amount of currency that can be imported, but when the amount exceeds US $ 5000, it must be declared before the customs authorities.

In Cuba, payment by check is not accepted, only by credit card or cash. Keep in mind that not all credit cards work in Cuba (eg, US Cards). For this reason, it is often convenient to pay in cash (eg meals, souvenirs, taxis, etc.).

What goods can be imported into the country?

In addition to the usual restrictions of other countries (e.g. firearms), Cuba does not allow the entry of satellite devices or pornographic material. Nor is it advisable to enter the country, without justification, a large amount of luggage because there is a risk that it will be confused with commercial merchandise and part of the content would be seized or withheld or high customs taxes could be applied.

3. Travel Insurance

Is travel insurance needed for the country?

Yes, Cuba requires that all foreigners who visit the island have travel insurance.

How do I get the insurance?

The insurance must be purchased before traveling to Cuba. In some countries (e.g. United States) the airline sells it along with the ticket. In many cases, your medical insurance includes a policy that covers you also when traveling abroad.

How does the insurance work?

Travel insurance covers you in case of accident or unforeseen illness (not pre-existing), loss of documents or luggage, repatriation expenses, etc. You should check with your insurer if your travel insurance is accepted in Cuba.

4. Payment methods accepted in Cuba

What payment method (check, credit card or cash) is more convenient?

In Cuba, payment by check is not accepted, only by credit card or cash. Keep in mind that not all credit cards work in Cuba (e.g. US Cards). For this reason, it is often more convenient to pay in cash (e.g. meals, souvenirs, taxis, etc.).

With what currency can you make purchases in cash?

Payments are made in Cuban convertible pesos (CUC) or in national currency (CUP). These coins can be purchased at the currency exchange houses (CADECA) of the island. In CADECA only strong currencies are accepted (e.g. Euro, US dollar, etc.).

5. Forms of payment to the agency

How is the travel agency paid?

The usual form of payment from abroad is by bank transfer or by credit card. In the United States, you can also pay by check or cash deposit in the bank account of the agency. While in Cuba, some last minute purchases (e.g. excursions) could be paid in cash.

Is the payment system reliable?

The agency has its bank in the United States. Regardless of the method used (bank transfer or credit card), any payment to our account is completely safe, as it can be tracked and verified by the customer’s bank.

6. Connectivity

Can I use my cell phone in Cuba to make calls?

In general, your cell phone will not work on the island, unless you have activated international roaming for Cuba. Keep in mind that this service is usually expensive. If you want a cell phone in Cuba that allows you to make calls, you could request it from your travel agency.

How can I connect to the Internet?

The internet service is available in hotels, some rental houses, offices of the telephone Company (ETECSA) or in public places (Example: Wi-Fi Parks). The cost is $ 1.00 CUC per connection hour.

7. Security

Is Cuba a safe place to visit?

In Cuba there are no armed conflicts, nor terrorism. The rates of violence are low and the population is very educated and friendly. All this makes this destination one of the safest for tourism.

8. Weather

Is the climate of Cuba dangerous?

No, Cuba’s tropical climate is generally pleasant, although slightly warm, especially from May to October.

How to protect yourself from the weather?

Since sunny and warm days predominate during most of the year, caps or hats, sunglasses and sunscreen are recommended at spas or during outdoor activities.

9. Assistance

Does the agency offer assistance during the trip?

Yes, the agency offers the assistance service during the entire trip.

What is the assistance?

The assistance includes the reception at the airport, the information meeting where the traveler is informed of his travel program, eventual help with the loss of luggage or documents, verification of transport and accommodation, etc.

10. Other questions

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